Back Office Jobs at Convergys India Services Pvt Ltd Mumbai

Convergys Corporation Profile
Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia.

Job Designation: Back Office Jobs

Job Description

  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Meet customer requirements in a timely fashion.
  • Confirm customer understanding of the solutions and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.
  • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
  • Effectively transfer misdirected customer requests to an appropriate party.
  • Stay current on products, pricing, promotions, procedures, and other important issues.
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Utilize standard procedures when dealing with problems or performing research.
  • Assist in addressing common customer problems.
  • Operate computer to key and/or verify one type of standard information.
  • Other duties, as assigned.

Desired

  • Knowledge of basic computer operations.
  • Willingness to rotate shifts, as needed.
  • Ability to learn.
  • Dependability and attention to detail.
  • Strong customer service orientation.

Experience: 0 – 3 Years

Education: Non Graduates

Location: Mumbai Suburbs

Website: http://www.convergys.com

Telephone: 9930263358

Email Address: nitin{DOT}gondhale{AT}convergys{DOT}com

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